• Click SIGN UP on the main page and enter your email. Once your registered email is entered, click Submit.
• You will receive a confirmation email. Click the link in the email and complete the required information. Select a monthly subscription package to complete your registration and Go Live!

• You can enter https://gthl.gameonstream.com into your mobile browser.

• We typically do not send out emails, however, if you ever receive an unsolicited email from GameOnStream, there will be an "unsubscribe" button located at the bottom of the email you receive. You will be able to click that and follow any prompts to unsubscribe.

• Every user is required to read and accept the site Terms of Use and Privacy Policy during registration. We want you to understand exactly why your personal information is collected and how our services work.

• On the main page, select the Login button and a pop up will show. Just click the "forgot password" button and we'll send you a link to re-set your password.

• Login and click "My Profile" on the home page. In My Profile you can select to change your subscription package. This includes upgrading from a Standard Pass to a Premium Pass, or downgrading from a Premium Pass to a Standard Pass.

• If you have a Standard Pass, you will be prompted to update your team and division the first time you login before the start of a new season.
• If you do not receive this prompt, or have the incorrect team/division for your Standard Pass, please send us an email at [email protected] and we can switch it manually for you.

• Keep in mind, that after a live game broadcast, the files need to be copied over to be available on demand. Most rinks have limited internet speeds, so please allow for up to 24 hours after a live game has finished for the game to copy on demand. If after 24 hours your game is still missing on demand, please reach out to let us know.

Receiving an error message, blank/flashing screen, or other problems while playing video? Please refresh your screen and see the checklist below to troubleshoot and ensure that you're getting the highest quality stream:

• Network: make sure to connect to a high-speed network (not WIFI), with no firewalls in place (ex: some schools, offices, etc. have firewalls in place that will block streaming)
• Browser: make sure you are viewing games in the most up-to-date version of your browser. If there is a problem, please try from more than one browser to see if it continues (Chrome, Safari, Explorer, Firefox, etc.)
• Device: please try viewing from both a computer and your smartphone/tablet, and see if the problem continues to occur.

• A Standard Pass allows you to view any game within your selected GTHL Division.
• A Premium Pass allows you to view any GTHL game, regardless of division. Premium Pass users are also given 20 free clip downloads per month.

• Login and click on "My Profile" at the top-right corner of the page. Once you are in the My Profile page you can click the button that cancels your account and ends your subscription.
• Users can cancel at anytime. There is no penalty for cancelling your account.
• You may cancel your monthly subscription at anytime and you will continue to have access to GTHL Live through to the end of your monthly billing period. We do not provide refunds or credits for any partial-month subscription periods or unwatched games.
• Note: when you cancel your account you will lose all saved information, including clips and bookmarks

• No. Every team's season ends at a different time, and many users continue to actively use GTHL Live long after the season to continue to access past games and saved clips. Every game is left on demand over the summer up until 1 week prior to the next season beginning. It's up to the user to decide if they want to cancel their subscription or keep their account active.

• On the main page below the video player you will see tab for CREATE CLIPS.
• Just click on the CREATE CLIPS tab, locate the point in the game you want to Start clip, select Start Clip then End Clip (clips are limited to :30). You can make clips from any view.
• You can Review your clip, save your clip, add a name and details for the clips. Your clips will be located below each game (Clips Of This Game) and in your MY CLIPS file located in the main display. You can review your clips, delete your clips as well as download your clips. All downloads are subject to the Terms of Use.

• Select the game you want to download and then select DOWNLOAD GAME, follow the prompts and download. All downloads are subject to the Terms of Use.
• Please note, that if you download an entire game it will be from the main camera view.
• Note: there will be a charge if you decide to download complete games.

• While viewing an On Demand game, select the “BOOKMARKS” tab under the video player then click the “Create Bookmark” button to add a personal bookmark for that game.

• Each month, users can nominate clips to submit for the True Play of the Month contest. For full contest details, please visit: http://www.gthlcanada.com/?page_id=20928&preview=true

• To submit a clip for the Plays of the Month contest, you will need to create a clip (see the FAQ on how to create a clip if you are unsure of this)
• Once your clip is created, there will be a "star" icon next to the clip. Just click the star and fill out the remaining prompts to submit.

• On the main page below the video player you will see Camera Views with camera icons. Just click on the view you want and the viewing angle will change
• You can also select views on the vide player both in regular view and in full screen by selecting the camera icons on the video
• Selecting Camera Views may only available when watching On-Demand games

Windows

• 33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
• Microsoft® Windows® XP (32 bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), or Windows 8 (Classic and Modern)
• Internet Explorer 7.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, Safari 5.0 or later, or Opera 11
• 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

Mac OS

• Intel Core™ Duo 1.83GHz or faster processor
• Mac OS X v10.6, v10.7, or v10.8
• Safari 5.0 or later, Mozilla Firefox 4.0 or later, Google Chrome, or Opera 11
• 512MB of RAM; 128MB of graphics memory

Linux

• 33GHz or faster x86-compatible processor, or Intel Atom 1.6GHz or faster processor for netbooks
• Red Hat® Enterprise Linux® (RHEL) 5.6 or later (32 bit and 64 bit), openSUSE® 11.3 or later (32 bit and 64 bit), or Ubuntu 10.04 or later (32 bit and 64 bit)
• Mozilla Firefox 4.0 or Google Chrome
• 512MB of RAM; 128MB of graphics memory

For Technical questions, please contact us at [email protected] and describe your request in as much detail as possible so that we can help.